Greyhound bus lines as well as public transportation systems here in Illinois recognize the importance of accessibility and making travel easy for customers with disabilities during their entire travel experience, from the time they book to you trip to the time you reach your destination.
Buses used along the Greyhound Connect routes – RMTD Southern Route Chicago–Danville (I-39) and RMTD Western Route Chicago–Davenport (I-88) – are equipped with wheelchair lift-equipped for persons with disabilities. Drivers of these vehicles have also been properly trained in the use of the lifts.
Greyhound has a dedicated group of employees who solely assist customers with disabilities. Terminals at Greyhound stations have wheelchair-accessible parking spaces, and the restrooms are fully accessible for wheelchairs and ADA compliant.
Assistance with Accessibility Needs
If you have a disability, Greyhound will help provide you with a comfortable ride. While some disabilities and needs may be obvious to Greyhound employees, others are not, and you may be served by several different representatives of Greyhound along the way. It is essential that you ask for assistance at each location where you need help, including notifying each driver if you have different drivers for multiple legs of your trip. Accommodations are available for persons with service animals.
If you are having trouble purchasing tickets electronically due to a disability, one of our Customer Service Representatives will be happy to help you by phone at 1-800-752-4841 and will waive the standard convenience fee after confirming that your inability to book electronically is due to your disability. You may also email Greyhound if you are having problems due to your disability: ADA.support@greyhound.com.
Here are a few additional numbers that might also be useful:
TTY/TDD: 1-800-345-3109
Spanish/Español: 1-800-531-5332