Disability Transportation Services
Reagan MTD and Greyhound are committed to providing reliable disability transportation services, making travel easier and more accessible from booking to the time you arrive at your destination.
Buses used along the Greyhound Connect routes – Reagan MTD Southern Route Chicago–Danville (I-39) and Reagan MTD Western Route Chicago–Davenport (I-88) – are equipped with wheelchair lift-equipped for persons with disabilities. Drivers of these vehicles have also been properly trained in the use of the lifts.
Additionally, Greyhound has a dedicated group of employees who solely assist customers with disabilities. Terminals at Greyhound stations have wheelchair-accessible parking spaces, and the restrooms are fully accessible for wheelchairs and are ADA compliant.
Assistance with Accessibility Needs
If you have a disability, Greyhound will help provide you with a comfortable ride. While some disabilities and needs may be visible to Greyhound employees, others are not. Because you may be served by several different representatives of Greyhound along the way, it is essential that you ask for assistance at each location where you need help, including notifying each driver if you have different drivers for multiple legs of your trip. Accommodations are available for persons with service animals.
If you are having trouble purchasing tickets electronically due to a disability, one of our Customer Service Representatives is happy to help you by phone at 1-800-752-4841 and will waive the standard convenience fee after confirming that your inability to book electronically is due to your disability. You may also email Greyhound if you are having problems due to your disability: ADA.support@greyhound.com.
Here are a few additional numbers that might also be useful:
TTY/TDD: 1-800-345-3109
Spanish/Español: 1-800-531-5332